Experience

IT TELECOM SERVICES 2nd/3rd Level – EMEA Corp and Retail infrastructure at RALPH LAUREN

  • Provide 3rd level technical support of EMEA corp and retail telecommunication systems – Siemens Unify Atos IP PBXs environment, Hipath4000v5, Openscape4000v7, 35 Hipath3000, 28 Openscape Business systems. Manage associated application servers (Xpressions v6, Openscape Contact Center, Concierge, DTB, DLS, AM, FM, OSCAR, Siemens Cordeless CATtool).
  • Design, Manage and coordinate telecommunication installation for new store opening projects, budget proposals, project planning & schedule, implementations, documentation and follow-up. Manage EMEA Telco providers and suppliers partnership. Manage the day to day operational support to end users.
  • Manage the global video conferencing infrastructure – US/EMEA/APAC Polycom MCUs – 80 Polycom Endpoints such as RealPresence Group Series and HDXs – Install-troubleshoot-manage MACs and upgrades, provide day to day operational support. Coordinate with the third party managed services company “ Yorktel”. Provide specific trainings to Key users such as 2nd level support team, Executives – VIPs and their assistants.
  • Participate to the design of integrated and standalone video conference systems in meeting rooms. Coordinate installations, budget proposals, project planning & schedule, documentation and follow-up.
  • Manage Digital Signage solutions for the headquarter internal communications.
  • Coordinated and operated the move of the EMEA IPBX from a hosted DC to internal DC.
  • Coordinated the Headquarter move of end-user’s devices desktops, TDM/IP phones, printers 400 employees. Video conference endpoints and media equipment move.
  • Assisted the project manager for the rollout of EMEA attendant consoles for Corp receptions from AC-WIN IP/XP by Siemens-Unify Concierge Solution (Skills based routing). Existing system analysis, business needs analysis,  workshop coordination, documentation editing, solution deployment and end-users training.
  • Assisted the project manager assistant for the mobile RFPs edition (FR, CH, UK) with the aim to reduce mobile communication costs, yearly average of 25% costs saving.